A Picture is Worth

Y's daughter is graduating from high school and sits for graduation pictures.

Order form comes.

Smallest package available is $270. Includes four wallet size and an 8x10.

Y figures that after all the time and effort (and cash) they have put into getting daughter this far, what's another 270 bucks. Plus there are grandparents each with a gaping hole in their wallets just waiting for this photo.

Package arrives.

Pics are blurry.

You're kidding.

(This is probably how phones with cameras got invented. A mom was so frustrated shelling out hundreds for school photos she probably figured it would be cheaper to create a smartphone and take the pics herself.)

Y does not want to accept mediocre photographs especially at highway robbery those prices.

Calls place.

Customer Service says: What Can I Do For You.

Y says: Blah blah daughter, blah blah pictures, Can you see the pictures from there?

Customer Service says: Wait a minute, I just have to load em up, my computer is so slow today - hold on - yes - 

Y says:  Well can you please look at the photographs and tell me - do they look blurry to you? I mean, you do this all day and you're the expert, I just wanted to get your opinion?

Customer Service says: Yeah, actually. They do look kind of blurry. We can absolutely sharpen the image from here and send them out.

Y: Oh, thank you so much, that's terrific.

Customer: Also, I noticed a little pimple on your daughter's chin and we can zap that right out and send these off to you today.

Lessons Learned

1. Rely on the expertise of those around you.
2. Everyone likes to be the hero, even Customer Service 
3. It seemed like a big ask - how would Customer Service be able to check if the photos Y received were blurry, and how would they be able to fix the problem remotely, but in the end it worked out better than Y ever dreamed.
4. Customer Service and estheticians have more in common than you would think.