Sometimes You Have to Cut Your Losses feat. My Sister

My sister normally doesn’t like to appear in social media but gave me special permission today because she got what she wanted out of her complaint.

She has a new car and it’s time for her winter tires to be changed. Because we live in Canada and it just stopped snowing last week. Just kidding. Yesterday. No, really, kidding. (Story might be a bit stale.)

New Dealership reassures her that they will have rental courtesy car waiting when she gets there.

She gets there.

They do not have a courtesy car waiting.

In fact, many other people are also there, looking for their rental courtesy cars.

She waits a few minutes while Dealership calls rental courtesy company.

Cannot help but overhear rental courtesy company panicking about the number of cars needed to satisfy all the demands coming in today.

Oh. This is not looking good.

She cannot help but overhear dapper gentleman arguing because he has been waiting 90 minutes for his courtesy car. She cannot help but notice there are 11 people in line behind him with equally compelling stories.

This will not do.

She does not want to wait and take a chance that there will not be a car available and she needs a car for her work. My sister zigzags over the city so much that I have joked about putting a Fitbit on her car. Of course we all have one, it’s called an odometer. (This does not make my joke less funny.)

She tells Dealership she has to cut her losses and leave with her seasonally incorrect tires and book another appointment at a later date. She is not impressed.

Next day phone rings it’s the Dealership.

Hello, Ma’am. We will comp the storage for your tires. Also, we will send a valet to your house to pick up your car and bring it in for service.

(They did not mention if valet will be driving a courtesy rental car.)

My sister got her fries because she remained calm, yet she told the Dealership she was not happy. She also told them she could not wait for the rental courtesy car that did not show up as promised. She stuck to her guns and left. The Dealership listened to her situation, acknowledged they were wrong, and mitigated the damage.

Satisfaction all around. 

Please pass the ketchup.