Sunday, 21 January 2018

Canadians on Phones Not Drinking Coffee

Rainy gray weather with expectations of more snow cause thoughts to turn to piles of hot coffee.

(This may because am doing a two week detox with no access to coffee.)

Thoughts also turn to summer vacation and no time like the present to nail down annual beach vacation which includes a ferry reservation and they sell coffee on the boat.

Credit card declined.

Try again, maybe mistyped or forgot to check I ACCEPT box.

Declined.

Sip mint tea. Shed tear.

Try again, use Second Credit Card.

Declined.

Realize this may have happened before, tracing to Canadian Postal Codes which have letters in them and therefore are not recognized by Zip Code box.

Glance longingly at Travel Mug and call Customer Service.

Blah blah blah ferry reservation, blah blah declined, blah blah Canadian.

Oh, Hon. Customer Service says. I don't have access to those reservations yet. I will only have them on my computer as of January 30th. Till then, you can only book online.

But I can't book online. I have free healthcare.

Wish I can help ya. Maybe try typing in your Zip without the lettahs (best part of calling Massachussetts).

Try without lettahs.

No.

Sip mint tea again. Nine more days.

Try several more things that don't work.

Call Customer Service back.

Someone else answers the phone.

Blah blah blah ferry reservation blah blah declined blah blah Canadian. Is there a way around this?

Yeah, sure Hon. I'm going to sell you a Gift Cahd, and then you're going to use the Gift Cahd to pay for the reservation. How much is your reservation?

It disappeared while I was clicking around looking for your phone numbah, I mean, number. Should I call you back?

I'll hold while you find it.

Find it, type it in, get desired reservation, pay using Gift Cahd. Check, check, check.

Thank you to Customer Service Person Two for giving me excellent Customer Service.

Maybe if I call a third time someone will pour me a coffee.

Complaint Lessons Learned:

1. Sometimes Customer Service people actually want to give excellent customer service.
2. If you don't get what you want, you can call back and try again. Chances are you will get someone else who wants to help you.
3. If you are looking online for a two week detox, try to find one that's sponsored by someone who knows what they're doing.












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