Is there any room for negotiation here?
Yes Ma'am (patiently). The negotiation is from $300, the regular fee that you SHOULD be charged, to $75, what they are WILLING to charge you.
Even though it's the hotel's error?
I'm looking at this Ma'am, and I don't see any error.
Well. I called to cancel my reservation. To me, that meant all the hotel rooms associated with that reservation. How would I know that only one room was covered?
That's how we do it. Each room has it's own reservation.
Unless I worked for your hotel, I would have no way of knowing that. We are a family travelling together. When I called to cancel my reservation, of course I wanted to cancel all the rooms associated with that reservation.
(Encouraged, I continue.) I had one reservation number. I thought that all my rooms were linked under the same reservation. Obviously I am not sending my children to the hotel without me
One moment please Ma'am.
Ok, Ma'am I have spoken to the hotel and they are willing to waive the $75 cancellation fee. Your whole reservation will be refunded.
Excellent. Thank you very much.
Complaint Lessons Learned:
- Pushing too far is not always smart but in this case it worked
- In retrospect, sending kids on vacation without us may not have been the worst idea
- Complaining is ultimately about the pursuit of justice. If something is unfair, like in this case, your chances of winning are a little higher.