Tuesday, 22 November 2016

Full Circle

Check into correct hotel.

Attend conference.

Check out at Front Desk and ask for hotel shuttle back to Airport shuttle terminal so that I can take the bus back to the airport using my prepaid ticket. Remember? From Part One?

I'm sorry, our shuttle doesn't go to the airport bus terminal.

Huh?

Our shuttle only goes in a 5 mile radius. The airport shuttle terminal is more than 5 miles away. But I have an idea for you.

OK?

There's a hotel down the street? The Holiday Inn? They also have a shuttle, it's bright green? They drive to the Airport shuttle terminal. So our van guy can drive you to them, and then you can just ask them to take you the Airport shuttle terminal.

Isn't that what got me into this mess in the first place?

Complaint Lessons Learned:

1. You may think the hotel is confused when they tell you they don't have an airport shuttle but in fact you may be calling the wrong hotel
2. You may not be happy waiting for a van pick up but in fact you may not even be staying at this hotel so the van driver owes you nothing
3. You may be relieved to finally check into the correct hotel but in fact you may not have a lift back to the shuttle
4. Holiday Inn has such amazing customer service that even rival hotels are sending me to them



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