On-line price list says:
- Buy 1-100 for $11.80
- Buy 101-499 for $11.79
- Buy 500-999 for $11.78
- Orders over 1000 for $11.77
Husband picks up phone and calls company.
There is not a lot of variance in your pricing. I need to buy a bunch of sealant valves. Is there anything you can do?
First, we need to know what sealant valves are. I don't see them here in the catalogue.
Oh, it's a term my wife made up. She means the boring office supplies that I need to fix dishwashers.
Sure, that makes sense. Ok, I will speak to my manager.
*Husband waits 30 seconds*
Yes. My manager says we can take 20% off the list price.
Complaint Lessons Learned
1. Sometimes you get stuff just by asking for it
2. Not everyone likes the phone, but for saving money it can work better than e-mail
3. Wonder what mark-up is since they can take 20 points off without missing a beat
4. Husband not only makes the best coffee but is also a fantastic complainer