Saturday, 28 March 2015

E Pluribus Unum

Mom can we have something really special for my 10th birthday? asks T.


Like really special?


Special special.

What do you have in mind? 

Can I have my friends over (dramatic pause) and can we EAT CHIPS in the BASEMENT?

Um, yes. That sounds really special. Guess we can cancel the pony.

Also Mom?

Oh, maybe this is about the pony. Uh-huh?

Can I get a cake from CTBY?


Friends picked up, chips eaten, time for cake.

T cuts open cake and it's all white.  

Vague memory of ordering white cake with chocolate frozen yogurt passes through my mind, while vacuuming ketchup chip crumbs from the basement and wondering if a pony would have been so damn messy. 

Next morning am picking chip flakes out of the carpet notice receipt from CTBY where we have clearly ordered a vanilla cake with chocolate frozen yogurt. Also on receipt is an e-mail address.

Take picture of cake remnants. Take picture of receipt. Send gentle e-mail saying that we are above average consumers of Kit Kat Shivers frozen yogurt and that we clearly ordered blah and we clearly received blah blah. I just thought you would want to know.

CT's writes me back. We are so sorry. Please accept a full credit for the purchase of the cake. Gift card will be waiting for you at the cash with your name on it.

Thoughts at this point:
1. My book says to be specific in what you want, I did not take my own advice, and still got a full credit
2. Book also says complaining is more of an art than a science. This falls into the art category.
3. Free Kit Kat shivers. Husband will be thrilled.

Two hours later am at the office. Have already told 12 people about my victory.

Phone rings.

Owner of CTBY.  I was trying to figure out where we went wrong. I spoke to the guy who took your order. He's the same guy that poured your cake. He said you ordered chocolate frozen yogurt, but as you were leaving, your daughter changed it to vanilla. Our copy of the receipt clearly says vanilla and vanilla. In fact, he's saying he offered to change your copy as well but you said don't worry, I'll remember.


So it looks like there wasn't a mistake after all. 

Oh. So are you saying you want the credit back?


Thoughts at this point:
1. Like the fact that owner tried to investigate complaint so that it wouldn't happen again. Like that he called me directly to explain what happened. Feel Super Guilty that these are all ideas for possible book about complaint investigation that I still haven't written.
2. No more Free Kit Kat shivers.
3. If the guy who took orders remembers our conversation, and I don't really remember either way, I tend to believe him more than myself. 

See my Dad that night. Tell him whole long story. 

Well my Dad says. That's Interesting.  There is actually a legal principle that states festinare nocet, nocet et cunctatio saepe; tempore quaeque suo qui facit, ille sap it meaning that if someone remembers something in the affirmative, then it is more powerful than not remembering something at all. So if this guy remembers that T changed your order, it is in fact more believable in a court of law than you not remembering anything at all.

Thoughts at this point:
1. Thank g-d I was nice and not overly demanding because in the end I was wrong and if couldn't show my face at CTBY would be stuck driving to Albany every night to get Husband his Kit Kat shiver.
2. Do ponies eat chips?
3. Hope none of you speak Latin because then you would know that I couldn't find the exact principle my Dad was referring to, and took the most official sounding phrase from the Wikipedia list of Latin phrases.

1 comment:

  1. I am sad for husband who loses out on his free treats- i still think the company was wrong and in good faith should have still given the gift card- good business practice would have them come out looking a hero-