Have you ever asked someone for directions, and they say something like: "and you're going to pass a gas station on your left, don't turn, keep going straight till you pass a school on your right, don't turn, just keep going straight, over a bridge and then keep going straight - no turn yet - till you get to a stop light and then go straight till Main Street where you go left"?
That is completely too much information for me.
I would like directions that say: "go straight until Main Street, and then make a left."
Please do not give me all the extraneous information regarding churches, gas stations, schools, sheep grazing in a meadow. Maybe it's just me, but my exhausted brain can only handle the relevant information. Please weed out the detail, and focus me on what I need to know.
Yesterday, a colleague came to see me for advice. She needs to lodge a formal complaint on behalf of a relative at a health care centre. She told me the complaint - let's say she didn't think the place was a good fit- and then she started telling me about every other encounter her relative had ever had at a range of doctor's offices, hospitals, community centres and parking lots throughout the city.
I don't care.
Not to be mean. But if you are complaining about the ice cream melting, I don't need to know that you had ice cream in Italy, and by the way it's called Gelato there, and the flavors - oh, the flavors - and you go to Italy every summer, but this year you are thinking about France, maybe a houseboat.
When you are lodging a complaint, formal or informal, know what your issue is and stick to it.
You may see gas stations, stores, or a few sheep grazing in a meadow.
Just keep going straight.